Frequently Asked Questions: Designated Caregivers

  1. When I am visiting my loved one, which washroom can I use?
  • Designated caregivers may use the public washrooms, located on the main level.
  1. Do I need to stay in my loved one’s room for my entire visit? What if I need to ask a question?
  • As a designated caregiver, your visit must be in the resident/patient room. This means that you are not able to visit other areas of the Centre when visiting, like the nursing station and the servery area. Upon arrival and screening you would report directly to your loved one’s room, and upon departure directly to the front entrance for screening. If you have urgent questions, you may ring your loved one’s call bell for assistance. If it is a general inquiry we ask that you phone the appropriate team member.
  1. What if I want to bring my loved one out for a short stay absence during my visit?
  • We ask that designated visitors respect that each visitation is different and follows a different screening process and requirements. We ask that you plan your visit accordingly and choose one type of visitation at a time. 
  1. Can I purchase a meal from the Cafe?
  • No, food is not available for purchase in the Cafe. We ask that you plan your visit with this in mind.
  1. What if I can’t wear a mask?
  • A mask is required for visitation. Masks are important in the fight against the spread of COVID-19. Without a mask, visitation would not be permitted. 
  1. Does my mask need to stay on for my entire visit?
  • Yes, your mask must be worn for the duration of your visit. The mask must cover your nose, mouth, and chin the entire time.
  1. Can I share a meal (food and drink) with my loved one during my visit?
  • In order to respect the public health recommendations, and to remain fully compliant with the requirement of wearing a mask for the duration of the visit, this is not possible.
  1. What happens if I am not following the rules for visitation?
  • SJCCC is taking great steps to ensure the safety and well-being of our residents/patients, visitors, and staff. We have a zero-tolerance to non-adherence, which may result in the suspension of your visit. 
  1. Can I close my loved one’s door for our visit?
  • Yes, you can close the door for your visit. Please keep in mind that even with the door closed you should be wearing your mask and following recommended public health measures. 
  1. Can I visit my loved one, if they are on contact precautions and/or droplet precautions?
  • Yes, a visitation can still occur if your loved one is on precautions. You will need to wear the appropriate personal protective equipment (PPE), to reduce the risk of infection spread. Only (1) designated visits would be permitted to visit at a time. In the event of increased community spread and/or an outbreak, the home would review the current designated visitor practice and make adjustments to align with public health recommendations.

If you have questions about the status of your loved one prior to visitation, please contact the appropriate nursing station.

If you arrive at your loved one’s room and signage is posted for contact precautions and you are unsure of what to do, and or you feel that you need additional training, please report back to the screening desk. They will call the appropriate nursing station for direction. Revised: October 8/2020

COVID -19 Designated Caregivers: FAQ