St. Joseph’s Continuing Care Centre has a a committee of Long-term Care and Complex Continuing Care residents and patients called the Residents’ Council.
The Council is our residents’ and patients’ voice when it comes to enhancing their daily lives and improving services at their Centre.
Feedback from the Residents’ Council helps our entire team evaluate and change our services and programs to better suit our residents’ and patients’ needs.
All residents/patients are entitled to be on the Residents’ Council. Resident Council Presidents are elected by their peers. They play an important role in each home as ambassadors for other residents. The Residents’ Council members meet once a month to:
- Discuss residents’/patients’ concerns.
- Gather residents’/patients’ suggestions.
- Plan social activities and outings to ensure residents/patients enjoy their time at the Centre.
St. Joseph’s Continuing Care Centre has a committee of Long-term Care family and friends called the Family Council.
The Council is our families’ and friends’ voice when it comes to improving the quality of life here at the Centre.
The Family Council is an organized, self-led, self-determining, democratic group composed of family and friends to the residents. A staff member appointed by the Home assists the Council and attends meetings on request. The Council is dedicated to improving the quality of life of all residents through support, education and communication and acts as liaison between families, staff and management to promote the health, welfare and happiness of all residents.
All family members and friends of residents are welcome to join the Family Council. Open meetings are held 3-4 times during the year. Executive meetings are held as needed. Consider adding your name to Family Council’s contact list.
Family Council Goals
- To inform and educate families.
- To share ideas for the purpose of problem solving.
- To maintain two-way communication between families and the facility.
- To advocate on behalf of all residents and families. A Family Council handles group concerns, not individual concerns. Family members with specific concerns should speak to Long-Term Care staff and administration.
- To provide mutual support for family and friends of residents including those that are new to the facility.
- To benefit residents who are physically or mentally unable to voice their needs and concerns as well as those without family.
- To fundraise as needed.
Concerns and Complaints
In order to register a concern or complaint with the Ministry of Long-Term Care, call the Long-Term Care Family Support and Action Line: toll-free 1-866-434-0144. This number is available 8:30 AM to 7:00PM, 7 days a week.