Where applicable, a person is fully immunized against COVID-19 if:

  • They have received the total required number of doses of a COVID-19 vaccine approved by Health Canada (e.g., both doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); and
  • They received their final dose of the COVID-19 vaccine at least 14 days ago.


Designated (Essential) Caregivers

Updated as of October 13th, 2021

A Designated (Essential) Caregiver is defined as a type of essential visitor who is designated by the resident/patient and/or their Substitute Decision Maker (SDM) and is visiting to provide direct care to the resident/patient (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision making).

See below for details on how to identify yourself as a Designated Caregiver, requirements, and educational information.

Designated Caregiver Procedure:

In order to help keep our residents and patients safe during the ongoing COVID-19 pandemic, there are certain rules we all must follow: 

  • Designated Caregivers must be at least 18 years of age.
  • A resident/patient of SDM can appoint caregiver(s) based on the above criteria. The SDM and/or resident/patient must provide the home in writing the rationale and identify the Designated Caregiver(s). This must be completed through the office of the Resident/Patient and Family Relations Advisor or delegate, in order to ensure an updated listing of all Designated Caregivers.
  • Prior to visiting any resident/patient for the first time, the Designated Caregiver(s) will require training that addresses how to safely provide direct care, including putting on and taking off Personal Personal Equipment (PPE) and hand hygiene. All Designated Caregivers must attest to retraining as needed.
  • All Designated Caregivers must be actively screened and participate in rapid antigen testing on-site upon entrance to the Home unless otherwise indicated (verify at the Clinic). The frequency of these tests are based on guidelines set forth by the Ministry of Long-Term Care and you will be prompted during active screening. Including, but limited to:
    a) If the Home enters an outbreak, rapid antigen testing is paused, and the Home resumes Polymerase Chain Reaction (PCR) testing. An appointment must be booked at an assessment centre in this situation.
  • Designated Caregivers may proceed with their visit while waiting for their results. 
  • Visitation must only occur in designated areas including the resident/patient room, outdoor areas (including the immediate area) and now walks around the unit with one (1) caregiver at a time, based on the care needs of the resident. SJCCC will review additional requests on a case-by-case basis.
  • SJCCC will provide the surgical/procedural mask and any other required PPE. If you are feeling ill or unwell, please reschedule your visit. 
  • The health and safety of our resident/patient are of utmost importance, if you do not comply with the directives outlined by the Ministry of Health and Long-Term Care the visit may be suspended/discontinued.
  • Visitation does not require advance booking.
  • Fully immunized caregivers may attend activities with the resident- this is dependent on the capacity and type of program.
  • In order for the organization to properly plan, and allow for appropriate physical distancing, SJCCC reserves the right to reduce the number of Designated Caregiver(s) on-site to one (1) at a time.
    • Please note: As of October 13, 2021, only one (1) Designated Caregiver may visit at a time in our Hotel-Dieu Hospital until further notice.
  • In the event of an outbreak or if a resident/patient is self-isolating; Designated Caregivers may be permitted but must visit one (1) at a time. Prior to proceeding in any visitation (related to outbreak or self-isolation), a meeting would need to be booked with the Resident/Patient and Family Relations office for review of PPE, public health measures, safety, and expectations. Other measures may be put into place i.e hours of visitation, the number of visitors in the home at one time. This will be reevaluated and communicated on an as-needed basis and guided by any public health recommendations.

There will be a zero-tolerance approach to non-adherence to public health and safety measures (i.e wearing a mask, remaining in resident/patient room for the entire visit, etc). Please be advised that your visitation will be suspended if there is an observed non-adherence.

  1. If non-adherence is observed, it may result in the suspension of your visit that day.
  2. A follow-up call/visit (where required) by Resident/Patient/Family Relations, to review expectations, provide education and advise of potential discontinuation/temporary suspension of visitation.
  3. Continued non-adherence would result in the suspension of the visitation.
  4. Any subsequent non-adherence would result in a temporary suspension.

Mandatory Educational Information for review by Designated Caregivers: (Please watch on a monthly basis or more frequently)

In addition:

Hand Hygiene


Physical Distancing

To identify yourself as a Designated Caregiver, please contact: 

  • Hotel Dieu Hospital Patients: Amelie Gove at 613-933-6040 ext. 22370
  • St. Joseph’s Villa, Long-Term Care Residents: Katie Payette at 613-933-6040 ext. 21174