COVID-19: Information & FAQs

Last updated Jan. 27, 2022, at 7:53am.

Are there any cases of COVID-19 at St. Joseph’s Continuing Care Centre?

Number of active staff cases of COVID-19 8
Number of active cases in Long-Term Care (St. Joseph’s Villa) 0
Number of active cases in Complex Continuing Care (Hospital) 4


What precautions is St. Joseph’s Continuing Care Centre taking to keep my loved one safe?

  • Anyone entering the facility is required to wear a mask at all times.
  • Everyone entering the facility is screened for COVID-19 symptoms and exposure risk. The list of symptoms is reviewed.
  • Staff with COVID-19 symptoms must stay home to isolate and are advised to call an assessment centre to be tested.
  • Group activities will be restricted until further notice.
  • Staff continue to diligently monitor residents/patients for the onset of respiratory symptoms in order to be placed on precautions as soon as symptoms develop.
  • All residents/patients must be assessed once daily for signs and symptoms of COVID-19, including temperature checks.
  • Rapid-antigen testing for COVID-19 is done onsite as per Ministry guidelines.

How can families continue to support their loved ones during this difficult period?

Families may prepare special care packages and letters for their loved ones. We recommend that pick-up/drop-offs be limited to one per week and coordinated between the hours of 8:00am and 4:00pm, Monday to Friday. Additionally, telephone calls,  the use of videoconferencing via Facebook Messenger, Skype and Meet is encouraged and can be facilitated with the help of staff upon request by sending an email to

How can families get an update on their loved ones?

Families who are unsuccessful in reaching the nursing station for an update on their loved ones may contact the office of Patient/Resident and Family Relations at 613-933-6040 x 22370 (CCC) or ext. 22106 (LTC). Families may leave a message on the confidential voicemail and expect a return call within 24 hours of reception (Monday to Friday).

Please note: Our nurses and doctors continue to ensure prompt communication with families in the event of a significant change in medical condition during these times.

Can families take their loved ones home?

Discharges to private homes are still being permitted. Therefore, St. Joseph’s Continuing Care Centre may have your loved one discharged in your care during the pandemic; however, re-admission to the Centre will be provided on a priority basis through the Champlain LHIN, once the restrictions are lifted. For more information, please click HERE.

How can families help support St. Joseph’s Continuing Care Centre?

There are many ways that families can help support our Centre. First and foremost, please continue to assist our staff in presenting a united front when it comes to following Public Health recommendations and staying at home. Secondly, any gestures to demonstrate appreciation for front line staff are welcomed. It is also possible to drop off donations of personal protective equipment such as gloves, gowns and masks (unopened boxes only). These donations are similarly being requested by other hospitals and long-term care homes, due to anticipated shortages.

COVID-19 (2019 Novel Coronavirus)