COVID-19: Information & FAQs

Last updated September 21, 2020 at 9:22am

For information on booking a Family Visit, please click HERE.

Visitors and Volunteers

Effective March 14, 2020, St. Joseph’s Continuing Care Centre has restricted visitation.  The Chief Medical Officer of Health has recommended only allowing essential visitors until further notice.  The ministry is identifying essential visitors as those who have a resident who is dying or very ill.  No other visitors should be permitted to enter our premises, instead you are asked to keep in touch with loved ones by phone or other technologies, as available. The safety and well-being of our vulnerable residents/patients is our top priority and we thank you for understanding.

EN – LTCH v02.2 2020-03-13 Shared


Enhanced Public Health Measures for COVID-19 2020-03-12

Frequently Asked Questions


Are there any cases of COVID-19 at St. Joseph’s Continuing Care Centre?

Number of confirmed staff cases of COVID-19 0
Number of confirmed cases in Long-Term Care (St. Joseph’s Villa) 0
Number of confirmed cases in Complex Continuing Care (Hospital) 0


What precautions is St. Joseph’s Continuing Care Centre taking to keep my loved one safe?

  • All admissions are currently on hold.
  • All non-essential visitors have been restricted from visiting the Centre.
  • All staff in the facility are to wear a mask at all times.
  • All staff are assessed daily at the door upon entry at which time their temperature is taken, and the list of symptoms is reviewed.
    Please note: this same process takes place again at the end of the shift. 
  • Staff who notice symptoms at home are instructed to use the Government of Ontario Self-Assessment
    Tool available online, or to contact the Eastern Ontario Health Unit and our Health, Safety and
    Education Coordinator.
  • All large group activities have been suspended until further notice.
  • Staff continue to diligently monitor residents/patients for onset of respiratory symptoms in order
    to place on precautions as soon as symptoms develop.

How can families continue to support their loved ones during this difficult period?

Families may prepare special care packages and letters for their loved ones. We recommend that pick-up/drop-offs
be limited to one per week and coordinated between the hours of 8:00am and 4:00pm, Monday to Friday. Additionally,
the use of videoconferencing via Facebook Messenger, Skype and Meet is encouraged and can be facilitated with the
help of staff upon request by sending an email to Telephone calls and friendly visits through the window or the balcony are welcomed.

Can families take their loved ones home?

Although visits home have been restricted by the Ministry of Health and Long-Term Care, discharges home are still
being permitted in facilities which are not in outbreak. Therefore, St. Joseph’s Continuing Care Centre may have
your loved one discharged in your care during the pandemic. A re-admission to the Centre will be provided on a
priority basis through the Champlain LHIN, once the restrictions are lifted.

Can families visit with their loved ones outdoors?

Families are restricted from visiting with their loved ones outdoors at this time. 

How can families get an update on their loved one?

Families who are unsuccessful in reaching the nursing station for an update on their loved ones may contact the
office of Patient/Resident and Family Relations at 613-933-6040 x 22370. Families may leave a message on the
confidential voicemail and expect a return call within 24 hours of reception (Monday to Friday).

Please note: Our nurses and doctors continue to ensure prompt communication with families in the event of a
significant change in medical condition during these times.

How can families help support St. Joseph’s Continuing Care Centre?

There are many ways that families can help support our Centre. First and foremost, please continue to assist
our staff in presenting a united front when it comes to following the recommendations and staying at home. Secondly,
any gestures to demonstrate appreciation for front line staff are welcomed. It is also possible to drop off donations of
personal protective equipment such as gloves, gowns and masks (unopened boxes only). These donations are similarly
being requested by other hospitals and long-term care homes, due to anticipated shortages.

COVID-19 (2019 Novel Coronavirus)