COVID-19: Information & FAQs

Last updated November 24, 2020 at 8:23am.

COVID-19 Frequently Asked Questions

 

Are there any cases of COVID-19 at St. Joseph’s Continuing Care Centre?

Number of confirmed staff cases of COVID-19 0
Number of confirmed cases in Long-Term Care (St. Joseph’s Villa) 0
Number of confirmed cases in Complex Continuing Care (Hospital) 0

 

What precautions is St. Joseph’s Continuing Care Centre taking to keep my loved one safe?

  • All staff in the facility are required to wear a mask at all times.
  • All staff are assessed daily at the door upon entry at which time their temperature is taken, and the list of symptoms is reviewed.
    Please note: this same process takes place again at the end of the shift. 
  • Staff who notice symptoms at home are instructed to use the Government of Ontario Self-Assessment Tool available online, or to contact the Eastern Ontario Health Unit and our Health, Safety and Education Coordinator.
  • Group activities will be restricted until further notice.
  • Staff continue to diligently monitor residents/patients for the onset of respiratory symptoms in order to place on precautions as soon as symptoms develop.


How can families continue to support their loved ones during this difficult period?

Families may prepare special care packages and letters for their loved ones. We recommend that pick-up/drop-offs be limited to one per week and coordinated between the hours of 8:00am and 4:00pm, Monday to Friday. Additionally, the use of videoconferencing via Facebook Messenger, Skype and Meet is encouraged and can be facilitated with the help of staff upon request by sending an email to videochats@sjccc.ca. Telephone calls and friendly visits through the window or the balcony are welcomed.

How can families get an update on their loved one?

Families who are unsuccessful in reaching the nursing station for an update on their loved ones may contact the office of Patient/Resident and Family Relations at 613-933-6040 x 22370. Families may leave a message on the confidential voicemail and expect a return call within 24 hours of reception (Monday to Friday).

Please note: Our nurses and doctors continue to ensure prompt communication with families in the event of a significant change in medical condition during these times.

Can families take their loved ones home?

Discharges to private homes are still being permitted. Therefore, St. Joseph’s Continuing Care Centre may have your loved one discharged in your care during the pandemic; however, re-admission to the Centre will be provided on a priority basis through the Champlain LHIN, once the restrictions are lifted. For more information, please click HERE.


How can families help support St. Joseph’s Continuing Care Centre?

There are many ways that families can help support our Centre. First and foremost, please continue to assist our staff in presenting a united front when it comes to following Public Health recommendations and staying at home. Secondly, any gestures to demonstrate appreciation for front line staff are welcomed. It is also possible to drop off donations of personal protective equipment such as gloves, gowns and masks (unopened boxes only). These donations are similarly being requested by other hospitals and long-term care homes, due to anticipated shortages.

COVID-19 (2019 Novel Coronavirus)